Customer Service Officer at Arrow Electronics

Shenzhen, Guangdong Province, China

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Distribution, TechnologyIndustries

Requirements

Bachelor degree and above, or with successful completion of CET-4
Minimum 2 years of customer service related experience, similar industry background is highly preferred
Ability to respond rapidly and professionally to the demand of a high pressure commercial environment
Customer-oriented and good teamwork
Process driven and very strong in problem solving
High level of ownership and accountability for assigned tasks
Good communication skills suitable for both internal and external communities
Can effectively cope with change and be comfortable with ambiguity
Willing to work in a challenging and multicultural environment

Responsibilities

Responsible for the Order to Invoice Process including: order maintenance & follow up; inbound customer order management, shipping arrangement & related documents. Payment follow up
Provide expertise on internal and external customer service, and have close collaboration with Field Sales, Inside Sales (IS), Sales Operation Associates (SOA), Quote Specialist / Marketing, Asset, Warehouse, Logistics, and Finance
Support Sales team with direct customer contact following the demand planning and quality issue related follow-ups
Responsible for overall customer management as well as handling customer returns, resolving customers' enquiries, etc
Closely collaborate with Field Sales to maintain inventory at optimized level
Implement other tasks assigned by supervisor and support other necessary projects

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ManagementInvoice ProcessingPayment Follow-upShipping ArrangementDemand PlanningProblem SolvingCommunication SkillsTeamworkInventory ManagementCustomer Returns

Questions & Answers

Common questions about this position

Is this a full-time position and how long is the contract?

This is a full-time position for 1 year.

What is the salary or compensation for this role?

This information is not specified in the job description.

What qualifications and experience are required for the Customer Service Officer role?

A Bachelor degree and above or successful completion of CET-4 is required, along with a minimum of 2 years of customer service related experience, preferably in a similar industry.

What key skills and qualities are they looking for in candidates?

They seek customer-oriented individuals with good teamwork, strong problem-solving, high ownership, good communication skills, ability to cope with change and ambiguity, and comfort in a challenging multicultural environment.

Where is the job location for this position?

The position is located in CN-Shenzhen, China (Upper Hills, Huang Gang Rd).

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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