Customer Service New Associate-Voice at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Professional ServicesIndustries

Requirements

Any Graduation
0 to 1 years of experience
English (International) - Advanced
Good communication skills
Good knowledge of Customer Support metrics
Ability to work in rotational shifts

Responsibilities

Manage/resolve customer queries
Handle escalations and complaints from dissatisfied customers
Provide best resolutions
Close faults and complaints within SLAs
Solve routine problems through precedent and referral to general guidelines
Interact primarily within own team and with direct supervisor
Follow detailed instructions on all tasks
Make decisions impacting own work under close supervision
Work as an individual contributor in a team with narrow scope

Skills

Key technologies and capabilities for this role

Customer ServiceVoice SupportCommunicationEnglishQuery ResolutionEscalation HandlingSLA ManagementCustomer Support Metrics

Questions & Answers

Common questions about this position

What experience level is required for this Customer Service New Associate role?

The role requires 0 to 1 years of experience and is suitable for any graduation qualification.

What are the key skills needed for this position?

Candidates need to be good in communication and have good knowledge on metrics of Customer Support, along with advanced English (International) language ability.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What shift arrangements are there for this job?

This role may require you to work in rotational shifts.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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