Customer Service Lead at SpartanNash

Coopersville, Michigan, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, GroceryIndustries

Requirements

High school graduate or equivalent (GED)
Proficient Computer (email, spreadsheets, etc)
Ability to read, write, comprehend, and interpret documents
Accounting/Bookkeeping skills
Interpret/Analyze Financials
Develop/Manage Budgets
Delegate/Direct/Implement
Suggestive Selling/Knowledge of Products
Detail Oriented
Physical ability to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally
Ability to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently

Responsibilities

Provide and maintain a high standard of customer service in the store's front-end operations
Supervise and direct all front-end activities in absence of the Customer Service Manager
Ensure operations contribute to the financial best interests of the store
Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items
Knowledgeable of product locations in the store
Knowledge of advertised Ad items, special prices, coupon deals or other features that apply to the store's sales program
Train others to perform all department activities and functions
Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels
Handle spoiled/damaged products per established guidelines
Maintain a clean, attractive and well stocked department
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
Complete all other duties as assigned in a timely manner

Skills

Key technologies and capabilities for this role

Customer ServiceCash HandlingPOS TransactionsEBT ProcessingLottery SalesWestern UnionTicketmasterRefund ProcessingTeam SupervisionEmployee TrainingSchedulingInventory Management

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What is the salary for the Customer Service Lead role?

This information is not specified in the job description.

What skills are required for this position?

Required skills include high school graduate or equivalent (GED), proficient computer skills (email, spreadsheets, etc.), ability to read/write/comprehend documents, accounting/bookkeeping skills, ability to interpret/analyze financials, develop/manage budgets, delegate/direct/implement, suggestive selling/knowledge of products, and being detail oriented.

What is the company culture like at SpartanNash?

SpartanNash emphasizes a People First culture, Operational Excellence, and Insights that Drive Solutions, with a family of 20,000 Associates contributing to customer-focused innovation.

Where is the job location for this role?

The position is located at 1181 W Randall - Coopersville, Michigan 49404.