Customer Service Lead at SpartanNash

Coopersville, Michigan, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, GroceryIndustries

High school graduate or equivalent (GED)
Proficient Computer (email, spreadsheets, etc)
Ability to read, write, comprehend, and interpret documents
Accounting/Bookkeeping skills
Interpret/Analyze Financials
Develop/Manage Budgets
Delegate/Direct/Implement
Suggestive Selling/Knowledge of Products
Detail Oriented
Physical ability to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally
Ability to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently

Provide and maintain a high standard of customer service in the store's front-end operations
Supervise and direct all front-end activities in absence of the Customer Service Manager
Ensure operations contribute to the financial best interests of the store
Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items
Knowledgeable of product locations in the store
Knowledge of advertised Ad items, special prices, coupon deals or other features that apply to the store's sales program
Train others to perform all department activities and functions
Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels
Handle spoiled/damaged products per established guidelines
Maintain a clean, attractive and well stocked department
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
Complete all other duties as assigned in a timely manner