Customer Service Front Desk Representative at Sysco

Corona del Mar, California, United States

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$36,608 – $54,768Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Food Distribution, SalesIndustries

Requirements

High school diploma or equivalent
1 - 2 years front desk, receptionist, or customer support experience
Ability to sit and work at front desk for extended periods
Strong verbal and written communication skills and the ability to present information clearly and professionally
Able to work in a fast-paced environment
Problem-solving proficiency: resourcefulness in finding solutions and managing challenges
Attention to detail and ability to manage multiple tasks simultaneously
Resilience in handling changing priorities or unexpected situations
Basic computer skills, including proficiency in common office applications
Authorized to work in the United States

Responsibilities

Greeting customers and guests, coordinating visitor sign-in, and maintaining front desk switchboard
Handling will-call orders and simple requests and administrative job duties of the department
Answering general incoming phone calls, addressing concerns and needs by communicating regularly with customers, interdepartmental staff, and sales colleagues
Assisting customers with inquiries, resolving concerns, supporting customer needs, and fostering strong relationships with clients
Developing a comprehensive understanding of the organization’s products and services to support customer needs
Collaborating closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities
Participating in ongoing training and development opportunities to build customer service skills and enhance performance
Staying adaptable in a dynamic, customer-focused environment to meet changing demands
Performing other duties as directed by management

Skills

Customer Service

Phone Etiquette

Administrative Support

Problem Solving

Order Processing

Communication

Client Relationship Management

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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