Customer Service/Courier at First American

Medford, Oregon, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Title InsuranceIndustries

Requirements

High School diploma or equivalent
Generally, 2+ years of generally related customer service experience
Government issued driver's license
General knowledge of assigned area’s products and customer service activities
Proficient MS Office skills
Ability to navigate a computerized data entry system or other relevant applications
Strong verbal and written skills
Customer service skills including adaptability, attention to detail, patience, and problem solving
Required to be on-site daily (5 days a week)

Responsibilities

Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
Manages deliveries and courier runs twice daily
Verifies contacts and account information
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
May do order fulfillment: receive orders, reconcile information, update systems, and follow up with customers
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceCourierDelivery ManagementPhone SupportEscalation HandlingAccount VerificationProactive CallingBilling

Questions & Answers

Common questions about this position

What is the pay range for the Customer Service/Courier position?

The pay range is $18.00 - $20.00 hourly, based on factors like job-related knowledge and skills.

Is this Customer Service/Courier role remote or on-site?

The role requires you to be on-site daily in the Medford, OR office 5 days a week, including twice-daily delivery/courier runs.

What skills and experience are required for this position?

You need a High School diploma or equivalent, 2+ years of related customer service experience, proficient MS Office skills, ability to navigate computerized data entry systems, and strong verbal/written communication with customer service skills like adaptability, attention to detail, patience, and problem solving.

What is the company culture like at First American?

First American has a people-first culture that fosters an inclusive environment where employees feel welcome, supported, and empowered, earning accolades like the Fortune 100 Best Companies to Work For for ten years and awards for diversity.

What makes a strong candidate for this Customer Service/Courier role?

Strong candidates will have 2+ years of customer service experience, a valid driver's license, proficiency in MS Office and data entry systems, and customer service skills like problem-solving, patience, and attention to detail.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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