Customer Service Coordinator at Abbott

Alajuela, Alajuela, Costa Rica

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Subject Matter Expert on SAP, Outlook Email, internal Order Management Queue (OMQ), and other team interfaces
Technical Leader and first point of contact for team problems or issues, understanding urgency and escalation
Ability to work independently and offer guidance in a team environment, collaborating with Customer Service supervisor/manager
Strong verbal and written communication skills to develop rapport with team, customers, and field sales/clinical personnel
Experience training and/or mentoring newer employees
Ability to assist on projects requiring direct and diverse experience within Customer Service
Works out of Coyol de Alajuela location in the CRM division (Medical Devices Division of Abbott Laboratories)
First Level leadership providing “hands on” support (no direct reports)

Responsibilities

Leads a team of Customer Service personnel, embodying department/division vision, mission, and values
Receives, verifies, and processes purchase orders; coordinates distribution of medical devices to hospitals, sales representatives, and/or distributors
Researches and resolves problems with orders received, corrects orders, and releases for posting
Communicates inventory shortages, shipping status, and back-order availability to sales representatives and customers
Performs proactive follow-up with sales representatives/customers for implant information, purchase order numbers, pricing, and device tracking to ensure accurate inventory and timely billing
Obtains approvals, issues, and tracks Returns and Credits based on procedures; works with customers to expedite returns to resolution
Researches and prepares billing corrections to ensure proper billing and correct commission payments
Works closely with distribution center, Quality, Regulatory, Sales Operations, and other departments to reconcile problems and facilitate special/unusual requests
Escalates cases to management as required and proactively communicates to supervisor
Promotes department values with employees, internal/external customers, and supporting Abbott departments

Skills

SAP

Outlook

Order Management

Customer Service

Team Leadership

Medical Devices

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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