Customer Service - B3 at Nielsen

Karachi, Sindh, Pakistan

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Market ResearchIndustries

Requirements

Some experience in customer facing roles
Customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
Ability to deliver quickly in a fast-paced environment and independently overcome challenges
Positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
Strong problem-solving abilities and the capacity to meet deadlines consistently
1-2 years of relevant experience

Responsibilities

Ensure high customer satisfaction by understanding and addressing customers’ needs and goals, becoming their trusted advisor by building and maintaining strong relationships
Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience
Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
Adopt existing systems and processes to streamline operations and improve service delivery
Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
Obtain customer feedback to drive continuous improvement to NPS
Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
Undertake additional duties as required, either temporarily or permanently

Skills

Customer Success

KPI Management

Customer Relationship Management

Process Improvement

Training

Cross-Functional Collaboration

Product Knowledge

Reporting

Data Analysis

NPS

Customer Feedback

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

Land your dream remote job 3x faster with AI

Try Jobo Free