Customer Service Associate I at Abbott

Alajuela, Alajuela, Costa Rica

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High School diploma
1 year experience in a Customer Service or Logistics Role
Experience with Microsoft Office including Excel and Word
Multitasks, prioritizes, and meets deadlines in timely manner

Responsibilities

Answer calls and process purchase orders received through various channels from sales representatives, hospitals, and clinics
Coordinate the distribution of medical devices and communicate order status, expected release dates, and requirements to fulfill orders
Resolve order-related issues and communicate inventory status by addressing discrepancies, credit holds, training needs, and product availability, with guidance from the team lead or supervisor
Notify sales representatives and customers of inventory shortages and back-ordered items
Perform consignment inventory setup, conduct audits, and resolve discrepancies in collaboration with external customers
May generate inventory and consignment reports for field teams or management
Conduct proactive follow-up with sales representatives and customers to collect implant details, purchase order numbers, pricing, and device tracking information to maintain accurate inventory records and ensure timely billing
Manage returns, credits, and billing corrections by securing necessary approvals, tracking resolution processes, and working with customers to expedite outcomes. Ensure accurate billing and commission payments
Maintain clear, professional communication with all stakeholders. Provide regular updates to supervisors on open cases and escalations to support prioritization and resolution
Handle customer complaints by escalating issues when necessary, responding under supervision, and resolving problems to prevent recurrence with team guidance
Support company initiatives and ensure compliance with regulatory requirements (FDA, QMS, EMS), company policies, and standard operating procedures
Maintain cooperative communication across all levels of employees, customers, contractors, and vendors
Support continuous improvement initiatives across departmental processes such as order and invoice management, returns, backorders, credit requests, and new product launches

Skills

Key technologies and capabilities for this role

Order ManagementCustomer SupportEDIPhone SupportEmail CommunicationInvoice ManagementReturns ProcessingBackorder HandlingCredit Requests

Questions & Answers

Common questions about this position

What is the work location for this Customer Service Associate I position?

This position works out of the Alajuela location in the CRM division.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills are required for the Customer Service Associate I role?

The role requires skills in order management, customer support via phone, fax, EDI, and email, resolving order issues, inventory management including consignment audits, and effective communication with customers and sales reps.

What is the company culture like at Abbott?

Abbott emphasizes work that matters, career growth, learning opportunities, caring for yourself and family, being your true self, and living a full life, and is recognized as a great place to work with strong diversity and inclusion accolades.

What makes a strong candidate for this Customer Service Associate I position?

Strong candidates will have experience in customer service, order processing across multiple channels, inventory management, issue resolution under supervision, and proactive communication skills.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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