Customer Service Associate/Billing Representative at Eversource Energy

Westwood, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Utilities, EnergyIndustries

Requirements

Must successfully pass Company approved testing
Must have working knowledge of PC applications
Must have high school diploma or equivalent (Bachelor Degree preferred)
Must have at least 1 year of experience in a customer related environment
Accounting and/or Finance background preferred
Competencies: Build trusting relationships, Manage and develop people, Foster teamwork and cross-functional collaboration, Lead change, Communicate strategic vision, Create an engaged workforce, Focus on the customer, Take ownership & accountability
No immigration sponsorship required (applicants needing sponsorship should not apply)
Must successfully complete company training for this position
Willingness to respond to emergency situations outside normal responsibilities, hours, and location

Responsibilities

Compiles, produces, generates and analyzes data. Prepares and inputs on-line computer transactions and other entries necessary to create, maintain and correct customer billing
Corrects and processes demand & non-demand billing, discrepancy listing items and rate changes
Reviews results of information obtained from field observation for accuracy. Analyzes company records and field order results and presents findings in a clear and concise format with recommendations. Updates accounts as necessary
Prepares monthly reconciliations of accounts receivable and various revenue analysis reports. Balances cash posting of day and night deposits and the cash journal entry
Requests, prepares and analyzes on-line and manual statements
Contacts customers to arrange and verify appointments for meter readings, initiates necessary field orders and processes meter readings for billing purposes
Obtains statements of accounts from outside agencies to insure correct payment processing
Maintains and processes sale order entry and tracking
Researches company records for information needed to resolve customer inquiries. Initiates field orders with appropriate instructions for field personnel
Processes sales tax exemptions, abatements and related transactions
Receives and processes cash transactions
Maintains all pertinent records and assists employees of a higher grade when necessary
Be courteous, tactful and exercise patience in dealing with customers, interfacing departments and the general public
Demonstrate excellent interpersonal, listening, written and verbal communication skills

Skills

Key technologies and capabilities for this role

billing processingdata analysiscustomer servicecash transactionscomputer transactionsaccount updatescommunication skillsrecord maintenance

Questions & Answers

Common questions about this position

What is the starting pay rate for this Customer Service Associate position?

The starting rate of pay is $29.83 per hour.

Where is this position located and what is the work schedule?

The position is located in Westwood, MA, with flex start times between 6:30AM to 9AM, Monday through Friday.

What are the minimum qualifications for this role?

Candidates must pass company-approved testing, have working knowledge of PC applications, possess a high school diploma or equivalent (Bachelor's degree preferred), and have at least 1 year of experience.

What skills are emphasized for success in this customer service role?

Excellent interpersonal, listening, written, and verbal communication skills are required, along with being courteous, tactful, and patient when dealing with customers, interfacing departments, and the general public.

What should I know before applying for this position at Eversource?

Eversource does not offer immigration-related sponsorship, so applicants requiring sponsorship now or in the future should not apply; you must also successfully complete company training.