Remote

Customer Service Assistant (Shopify E-commerce)

Philippines

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, Customer ServiceIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Not specified
  • Salary: Not specified

This role seeks a detail-oriented Customer Service Assistant to manage order status updates, Shopify orders, vendor communication, invoice reconciliation, and purchase order tracking. The ideal candidate should be highly organized, proactive, and experienced in handling customer service emails and vendor interactions.

Requirements

  • Previous experience in customer service, e-commerce, or order management.
  • Proficiency in Shopify, with experience handling orders and vendor communication.
  • Strong skills in Excel, VRP, Brightpearl, Slack, and Front App.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently in a remote environment and manage tasks efficiently.

Responsibilities

  • Process and update Shopify orders, ensuring accuracy and timely fulfillment.
  • Communicate with vendors to coordinate shipments, track orders, and resolve issues.
  • Manage customer inquiries via email and other communication platforms.
  • Reconcile invoices and track purchase orders (POs).
  • Utilize Excel, Shopify, VRP, Brightpearl, Slack, and Front App to manage workflows.
  • Ensure seamless coordination between vendors, customers, and internal teams.

Additional Details

  • Employment Type: Remote
  • Workplace: Remote
  • Language: en
  • Department: Not specified
  • Published: 2025-04-03
  • Remote: Yes

Benefits

  • Remote work opportunity with a flexible and collaborative team.
  • Competitive compensation based on experience.
  • A dynamic and fast-paced work environment.

Skills

Shopify
Excel
VRP
Brightpearl
Slack
Front App
Customer Service
Order Management
Vendor Communication
Invoice Reconciliation
Purchase Order Tracking
Communication Skills

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees

Benefits

Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Paid Parental Leave
Mental Health Support
Stock Options
Professional Development Budget
Home Office Stipend
Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.
Competitors like Deel show rapid growth, indicating a highly competitive market.
Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.
Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.
Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.
Remote's entry into Japan expands its reach in high-demand international employment markets.
The global payroll solutions market is projected to reach $10.5 billion by 2030.

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