Customer Service and Sales Call Center Representative - Hybrid at AT&T

Orlando, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Commissioned sales experience highly preferred
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Detail
Ability to report to 12150 Research Parkway, Orlando, FL location 3-4 days weekly and work remotely 1-2 days weekly
Verified internet service with minimum 12mb upload speed and 18mb download speed for remote work
Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection) compliant with WFH standards (technical, security, physical, noise levels, Clean Desk policy)
Ability to work a flexible 40-hour per week schedule, including nights, weekends, and overtime

Responsibilities

Handle customer interactions (calls, chats, emails) in a fast-paced environment
Identify upselling opportunities and close deals to reach sales and commissions targets
Accurately resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and seek higher support if needed
Build customer confidence and loyalty by resolving issues
Support various customer inquiries, including technical issues
Provide solutions to prospective and existing customers to enhance service experience, drive satisfaction, and foster loyalty

Skills

Key technologies and capabilities for this role

Customer ServiceSalesUpsellingBilling ResolutionCall HandlingChat SupportEmail SupportCustomer Retention

Questions & Answers

Common questions about this position

What is the pay for this Customer Service and Sales Call Center Representative role?

Premier Service Consultants earn $18.50 hourly plus commissions if sales goals are met, with top representatives earning $62,280+ per year through uncapped commissions. Individual starting salary may depend on geography, experience, expertise, and education/training.

Is this a remote or hybrid position, and what are the requirements?

This is a hybrid-remote position reporting to 12150 Research Parkway, Orlando, FL, requiring in-center work 3-4 days weekly and remote work from home 1-2 days weekly.

What skills are needed to succeed in this role?

Key expectations include commissioned sales experience (highly preferred), unwavering customer focus, strong work ethic, adaptability, problem-solving skills, and attention to detail.

What benefits does AT&T offer for this position?

Benefits include medical/dental/vision coverage, 401(k) plan, employee discounts up to 50% off on eligible AT&T services, tuition reimbursement, and paid time off (1 week after 6 months, 2 weeks after first year) plus holidays.

What makes a strong candidate for this AT&T call center role?

Candidates with commissioned sales experience, strong customer focus, work ethic, adaptability, problem-solving skills, and attention to detail are best positioned to succeed.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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