d) at Remitly

Vienna, Vienna, Austria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, PublishingIndustries

Requirements

Completed commercial apprenticeship or similar qualification
Ideally, initial experience in customer service/order processing
Strong communication skills and pronounced service orientation
Proficient in MS Office and CRM systems
Very good German and English skills
Communicative, service-oriented, and a team player

Responsibilities

Serve as point of contact for customer inquiries regarding orders
Professionally and promptly process orders and complaints
Provide active customer support and advice on all matters
Maintain and update customer data and products
Collaborate closely with other departments

Skills

Key technologies and capabilities for this role

MS OfficeCRMCustomer ServiceOrder ProcessingGermanEnglish

Questions & Answers

Common questions about this position

What is the salary for this Customer Service Agent position?

The position offers a fair annual gross salary starting from €35,000 (full-time basis), with the exact classification based on qualifications, profile, and professional experience.

Is remote work or home office available for this role?

Yes, the role includes a home office share along with flexible working hours.

What skills and qualifications are required for this position?

Candidates need a completed commercial education or similar qualification, ideally first experience in customer service or order processing, strong communication and service orientation, secure handling of MS Office and CRM systems, and very good German and English skills.

What is the company culture like at LexisNexis?

The company offers a personal and appreciative work atmosphere in a motivated team that drives innovation, with flat hierarchies, mutual respect, and room for own ideas in modern offices.

What should I include in my application for this role?

Submit your meaningful application documents including Curriculum Vitae and cover letter (Motivationsschreiben) to demonstrate your fit for the team and interest in shaping the company's future.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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