Customer Service Agent (After Hours) - EST Working Hours (Remote) at A1M Solutions

This is a fully remote role requiring a fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection. A reliable power backup solution is also mandatory to manage load shedding and power outages.

The role involves 36–45 hours per week, with shorter shifts during weekdays and longer shifts (up to 12 hours/day) over weekends. Hours may change based on operational requirements, and you will be required to work on all South African public holidays.

Requirements include fluency in English, compassionate, confident, responsible, and reliable demeanor, customer service experience, adaptability and flexibility regarding work hours, and excellent phone and computer skills. Staffing and/or healthcare experience is a bonus.

A strong candidate is fluent in English, has customer service experience, demonstrates compassion, confidence, responsibility, reliability, adaptability to varying hours including weekends and holidays, and possesses excellent phone and computer skills. Bonus experience in staffing or healthcare strengthens the application.

This information is not specified in the job description.