Customer Service Agent (After Hours) - EST Working Hours (Remote) at A1M Solutions

South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Elderly Care, BPOIndustries

Requirements

Fluent in English
Compassionate, confident, responsible, and reliable
Customer service experience required
Adaptable and flexible regarding work hours
Excellent phone and computer skills
Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and ability to support a wired Ethernet connection (mandatory)
Reliable power backup solution to manage load shedding and power outages (mandatory)
Bonus: Staffing and/or healthcare experience

Responsibilities

Answer all incoming calls
Resolve client and nurse queries within the scope of after-hours support
Respond to queries via the texting platform in a timely manner
Notify clients and replace caregiver callouts as necessary
Confirm caregivers 1–2 hours before shift start
Perform initial intake for callers potentially interested in services
Document all scenarios on the platform and update caregiver schedules
Assist with non-urgent admin projects as required
Work 36–45 hours per week (shorter shifts weekdays, longer shifts up to 12 hours/day on weekends; hours may change based on operational requirements)
Work on all South African public holidays (compensated as per BCEA)

Skills

Customer Service

English

Phone Skills

Computer Skills

Scheduling

Documentation

Text Support

Healthcare

Staffing

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees