Customer Service Agent at Capital Solutions Group

Fort Myers, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

High school degree or GED (preferred)
Experience in customer service, retail, sales, or serving (preferred)
Flexible schedule (preferred)
Operate efficiently and productively, both independently and as a team
Recognize and resolve dilemmas in a timely manner
Thrive in a competitive team environment
Impeccable attention to detail and superb follow-through skills
Adapt to a variety of different people and personalities daily
Independent and motivated
Ability to adapt and manage own process and workflow

Responsibilities

Enroll new clients
Drive customer loyalty and customer engagement
Resolve conflicts and listen to consumers without interrupting
Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
Upsell products to consumers to drive revenue and increase sales profitability
Communicate customer impact trends and concepts for improvement to sales account managers

Skills

Key technologies and capabilities for this role

Customer ServiceProblem SolvingUpsellingConflict ResolutionActive ListeningRelationship BuildingCommunicationAttention to DetailTeamworkIndependent Workflow

Questions & Answers

Common questions about this position

What compensation or earning potential does this role offer?

The position offers uncapped earning potential with bonuses and incentives.

Is this a remote position or does it require onsite work?

This is an onsite position.

What key skills are needed for the Customer Service Agent role?

Key skills include operating efficiently both independently and as a team, recognizing and resolving dilemmas timely, thriving in a competitive team environment, impeccable attention to detail, and adapting to different people and personalities.

What is the company culture like for Customer Service Agents?

The culture features a dynamic and inclusive team environment with team building nights, dinners, company-sponsored activities, black tie events, national and international travel opportunities, an exciting work atmosphere with friendly competition, and holidays off.

What makes a strong candidate for this Customer Service Agent position?

Strong candidates have a high school degree or GED, experience in customer service, retail, sales, or serving, a flexible schedule, and are independent, motivated individuals who can adapt and manage their own workflow.

Capital Solutions Group

Specializes in IT solutions for government, commercial clients

About Capital Solutions Group

Capital Solutions Group specializes in delivering IT solutions for government and commercial clients, leveraging expertise in Cloud Computing, Software Development, Systems Engineering, Enterprise IT & Architecture, Data Analytics, Security & Cyber, and Networking. The company utilizes cutting-edge technology and artificial intelligence to develop next-generation solutions that power enterprises and deliver successful mission outcomes.

Fort Meade, MD 20755, USAHeadquarters

N/AYear Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Government & Public SectorIndustries

11-50Employees