Customer Service Administrator I at Thermo Fisher Scientific

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Life SciencesIndustries

Requirements

High school diploma or equivalent experience
Good knowledge of Office packages, such as Outlook, Excel, and Word
Excellent verbal and written communication skills
Proven ability to successfully implement administrative processes
Exceptionally organized with a proven track record of flawless execution
Ambitious and determined to compete and drive high standards in customer service

Responsibilities

Offer effective assistance to Sales, Service teams, Business partners, and other customers
Drive and own alignment meetings with Account Managers/Service to ensure timely submissions
Review and submit Tenders and RFQs, and actively follow up
Examine complete bid documents to determine terms needing approval, and collaborate with functional owners for alternate terms as the need arises
Handle supplier registration and public contract administration, including review/approval processes, reporting, fee payment, and compliance
Request and handle bank guarantees and bid bonds
Collaborate with various team members, including sales, order management, legal, and finance

Skills

Excel

Word

Outlook

Administrative Processes

Customer Service

Tender Management

RFQ

Bid Documents

Supplier Registration

Contract Administration

Communication Skills

Organization

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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