Customer Service at Aptiv

Nuevo Laredo, Tamaulipas, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, ManufacturingIndustries

Requirements

Experience in the Customer service area
Experience with customer-specific requirements & portals
Self-directed, solution-oriented, and focused on results
Ability for decision-making, analytic skills
Results oriented
Able to plan priorities
Main contact for Plant communication and problem-solving
SAP system expert
Orientación + Entrenamiento Básico / On Boarding
Enterprise operating system
Customer service training process
SAP ERP

Responsibilities

Develop, implement & establish an Operating system for Customer service, Master data, metrics & KPI’s monitoring system, IT tools maintenance
Implement Lean CS OS
Implement work instructions and EOS procedures
Training & Certification
Organize Trainings for CS representatives following the defined training process
Monitor training execution in the Aptiv Academy and escalate any delays, and provide support to work out the recovery of training
Implement new CS or cross-functional IT tools
Propose improvements to IT tools and existing processes
Ensure the system is set up in line with EOSSAP ERP parameters
Targets definition inside the tools
Monitor Effectiveness Metrics and follow up on correcting the identified GAPs

Skills

SAP

SAP ERP

Lean

Customer Service

Master Data

Metrics

KPIs

IT Tools

EOS Procedures

Customer Portals

Analytics

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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