Customer Resource Manager

Missouri, United States

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Customer ServiceIndustries

Requirements

Candidates must possess a Bachelor's degree and have 3-5 years of experience in automotive sales, marketing, or a related field. Strong interpersonal, planning, time management, and organizational skills are essential, along with proficiency in computer applications. A valid driver's license and the ability to legally operate a motor vehicle regularly are required, with up to 25% travel expected. The candidate must live within a 50-mile radius of St. Louis, MO, or be willing to relocate to the assigned territory. GM does not provide immigration sponsorship for this role.

Responsibilities

The Customer Resource Manager will develop and innovate solutions to enhance customer experience, taking full ownership of customer issues from initial contact to resolution. They will utilize strong communication and problem-solving skills to optimize workflows and analyze customer and dealer data to support process improvements. Responsibilities include managing interactions with the Customer Assistance Center and retail field partners, coordinating empowerment and goodwill initiatives, leading training on available tools, and attending dealer and field team meetings. The role also involves acting as a Regional Liaison with external agencies, representing customers, and potentially attending hearings or depositions.

Skills

Customer Relationship Management

Issue Resolution

Customer Advocacy

Communication

Problem-Solving

Negotiation

Mediation

Arbitration

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees