Customer Research Associate at Airwallex

Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

5-10 years of relevant experience in customer experience, user research, or a related field
Experience in the fintech or payments industry (preferred); top consulting firms also considered
Proven expertise in designing and executing user research methodologies, including customer interviews and feedback analysis
Strong analytical skills, with the ability to interpret data and translate insights into business recommendations
Excellent written and verbal communication skills in English
Experience working with cross-functional teams

Responsibilities

Conduct qualitative and quantitative research (including interviews, surveys, and data analysis) to capture the full spectrum of customer experience
Design and set up methodologies for user research at Airwallex, ensuring best-in-class approaches to gathering customer insights
Evaluate the company through interviews with customers, understanding how they assess Airwallex and how they position us in the market
Analyze feedback collected from customers, identifying key trends and actionable insights to inform product and business strategy
Present findings and recommendations to the management team in a clear, compelling manner
Collaborate with cross-functional teams to ensure customer insights are integrated into product and service improvements
Monitor and report on key customer experience metrics, identifying opportunities for continuous improvement and innovation

Skills

Key technologies and capabilities for this role

User ResearchCustomer ResearchResearch MethodologiesQualitative ResearchMarket Research

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite position.

What skills are required for the Customer Research Associate role?

Key skills include designing and implementing user research methodologies, conducting qualitative and quantitative research such as interviews and surveys, analyzing customer feedback for trends and insights, and presenting data-driven recommendations to management.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Airwallex?

Airwallex values successful builders with founder-like energy, real impact, accelerated learning, true ownership, strong expertise, sharp thinking, humility, collaboration, fast movement with good judgment, curiosity, and using AI to solve problems smarter.

What makes a strong candidate for this Customer Research Associate role?

Strong candidates have founder-like energy, strong expertise in user research, sharp thinking, collaboration skills, curiosity to dig deep, and the ability to present insights to senior management while working cross-functionally with product, engineering, and commercial teams.

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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