Customer Relationship Liaison - POV at Owens & Minor

South San Francisco, California, United States

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$54,475 – $64,528Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School diploma required
At least 2 years of related experience
Must be at least 21 years of age or older at the time of hire
Demonstrated ability to build and maintain solid working relationships with internal and external customers
Learn and comply with all POV requirements applicable for the safe and compliant use of POVs
Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions
Geographically located within the assigned territory
Must possess a valid driver’s license

Responsibilities

Acts as a single point of contact for a specific account or accounts
Responds to customer needs, concerns and complaints in a timely manner
Consults with clients and referral sources on products and necessary equipment
Obtains all documentation to be scanned and batched at the Branch
Manages all follow-up functions with the account, post set-up
Oversees all transactions coming from a specific account(s), including all referral sources
Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment
Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling
Assesses patient’s needs and promotes company products/services at office visits, as appropriate
Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s)
Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments
Assists medical groups and/or other provider groups to understand the products and services available under the contract
Assists in the utilization process as well as transitioning members related to capitation switch outs
Coordinates patient services with physicians and medical groups
Identifies and develops strategic relationships within the institution that will enhance patient care
Participates in the institution’s quality assurance/performance improvement initiatives as requested
Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services
Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions
May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations
Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis
Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team
Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions
Sets-up and delivers home healthcare products and services
Performs other duties as required

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementPatient CareHealthcare DocumentationOrder ProcessingIssue ResolutionSales ConsultationFinancial CommunicationService SchedulingTroubleshootingAccount Management

Questions & Answers

Common questions about this position

What is the pay rate for the Customer Relationship Liaison role?

The position pays $26.19 - $31 per hour.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this a full-time or part-time position?

This is a full-time position.

What are the main responsibilities of this role?

Key duties include acting as a single point of contact for accounts, responding to customer needs, obtaining documentation for orders, managing follow-ups, coordinating patient services, and resolving issues proactively.

What skills or experiences make a strong candidate for this position?

Strong candidates should have experience in customer relationship management, patient coordination, documentation handling, problem-solving, and knowledge of healthcare products and services, particularly in home healthcare.