Customer Relationship Liaison at Owens & Minor

New Berlin, Wisconsin, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School diploma required
At least 2 years of related experience
Business Acumen
Problem Solving/Analysis
Communication Proficiency
Personal Effectiveness/Credibility
Computer Skills (Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word)
Language Skills: English (reading, writing, verbal)
Mathematical Skills: Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Physical abilities: Use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; close vision and distance vision; ability to travel by plane and automobile (if applicable)

Responsibilities

Acts as a single point of contact for a specific account
Handles customer needs and complaints in a timely manner
Consults with clients and referral sources on products and necessary equipment
Obtains all documentation to be scanned and batched at the Branch
Manages all follow-up functions with the account, post set-up
Oversight of all transactions coming from a specific account, including all referrals
Obtains all needed documentation for orders to be entered into the system
Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling
Assesses patient needs and promotes company products/services at office visits
Resolves issues by identifying problems and coordinating appropriate solutions
Troubleshoots with the medical groups and any relevant on-site departments if issues arise
Assists medical groups and/or other provider groups regarding products and services available under the contract
Assists in the utilization process as well as transitioning members for capitation switch outs; Coordinates with physicians and medical groups
Identifies and develops strategic relationships within the institution that will enhance patient care
Participates in the institution’s quality assurance/performance improvement initiatives as requested
Performs timely follow up on renewal authorizations to maintain reimbursement
Performs follow up on outstanding CMN’s, Renewal CMN’s, and prescriptions
Performs other duties as required

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementComplaint ResolutionClient ConsultationDocumentation ManagementOrder ProcessingPatient CommunicationIssue TroubleshootingHealthcare CoordinationProduct PromotionUtilization Management

Questions & Answers

Common questions about this position

What is the pay range for the Customer Relationship Liaison position?

The anticipated hourly range is $21.88 - $40.63, though actual compensation may vary based on experience, skills, education, and location.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

What are the minimum qualifications for this role?

A High School diploma is required along with at least 2 years of related experience.

What key skills are needed for the Customer Relationship Liaison position?

Required skills include business acumen, problem solving/analysis, communication proficiency, personal effectiveness/credibility, basic computer skills in Access, Excel, PowerPoint, MS Project, Visio, and Word, plus English language skills and basic mathematical proficiency.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.