Customer Relationship Coordinator - The Oaks at Nordstrom

Thousand Oaks, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Customer facing experience; selling to customers, wardrobing & building a repeat business
Ability to work independently and effectively
Proven communication and interpersonal skills
Ability to drive the execution and completion of deliverables/initiatives on time and with appropriate rigor & urgency
Expertise in Excel, Outlook, BLVD, DYB & Tableau reporting
Exemplary verbal and written communication skills
Capable of persuading customers to book appointments over the phone
Strong organization and follow-through skills

Responsibilities

Directly execute Get Connected program, Megalist outreach, and other outreach lists
Self-motivated and driven to achieve appointment goals and sales results from lists
Actively seeks to increase business through email and phone outreach
Decision makers on procedure to offer customers best personalized experience
Book appointments for customers to work with sellers through BLVD requests or list contact
Partner with Store Managers in bringing customer initiatives to life in the stores
Support Department Managers and sellers in driving their business and sales results by coordinating customer appointments during event and non-event times

Skills

Excel

Outlook

BLVD

DYB

Tableau

Customer Outreach

Appointment Booking

Sales Coordination

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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