Customer Relations Specialist, PSA at Collectors

Boca Raton, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

CollectiblesIndustries

Requirements

At least 1 year of strong customer service skills within a customer service environment
Problem-solving skills
Keen attention to detail
Excellent communication skills
Proficiency with Salesforce work order management
Experience with digital imaging equipment and basic image processing
Strong attention to detail in documentation and quality control processes
Excellent cross-functional communication skills
Ability to follow established workflows while exercising appropriate judgment for exceptions
Access to digital imaging equipment for exception documentation
Salesforce system access for work order management
Ability to perform physical requirements: computer use (typing, mouse work, sitting and looking at a computer for long periods), regular hand use for various tasks, and hearing

Responsibilities

Facilitate communication between PSA Customer Care and operational teams regarding damaged inventory items, ensuring accurate documentation and timely customer notifications
Utilize Salesforce work order management system to coordinate resolution activities across departments
Document inventory exceptions through digital imaging, maintaining comprehensive visual records for assessment and resolution
Coordinate shipment logistics for items requiring reholdering, ensuring proper routing to appropriate facilities with correct handling instructions
Monitor progress of exception resolution through established 10-day turnaround process, updating stakeholders on status
Manage reimaging workflows for corrected items, ensuring proper replacement of digital assets in inventory management systems
Maintain Receiving exceptions rack, implementing appropriate resolution procedures based on exception type
Alert eBay Operations team regarding order returns, verifying condition and documenting any damage or mislabeling
Create and route work orders for label corrections, documenting issues with supporting imagery and coordinating with NJ team for resolution
Process damaged/cracked holder exceptions through established workflows, ensuring proper documentation and resolution routing
Generate comprehensive exception tracking reports under customer accounts and vault house/vault exceptions categories
Conduct periodic quality assurance reviews of Vault House Account inventory, verifying condition prior to listing
Initiate review processes for certification discrepancies including label issues, damaged holders, and image inconsistencies

Skills

Salesforce

Customer Service

Problem Solving

Attention to Detail

Communication

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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