Customer Product Operations Lead at Doss

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Supply Chain, ERPIndustries

Requirements

3–6 years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company - ERP experience not required (though a plus)
Systems Thinker - able to traverse, untangle, and put back together highly interconnected people, process, and technology
High-Intensity - experience in high-pressure roles within startups, consulting, finance etc
Technical from 1st Principles - ability to grok hard engineering and logic problems from intuition, not memorization
Intellectual Firepower - cut through noise, synthesize, and get to the right answers fast
Strong analytical mindset; experience with SQL is a plus (but not required)
Strong ownership mindset/accountability
Customer obsession (including client/stakeholder management)
Appetite for operational and technical details
Business acumen to zoom out and discuss value drivers
Passion for learning quickly

Responsibilities

Own e2e post sales customer lifecycle from discovery, design, product implementation and go-live - ensuring client achieves success and value from DOSS
Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
Translate process flows into product design and configuration within the DOSS platform
Collaborate with technical teams on integrations and data migrations required for successful implementations
Manage UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell → turn customers into biggest advocates
Lead initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI

Skills

ERP

Product Implementation

Workflow Analysis

Client Management

Stakeholder Management

Business Requirements

Functional Requirements

Product Configuration

Supply Chain

Operations

Finance

Customer Success

Doss

AI-driven enterprise software for operations

About Doss

Doss offers the Doss Adaptive Resource Platform (ARP), which combines traditional Enterprise Resource Planning (ERP) systems with artificial intelligence (AI) and machine learning (ML) to help mid-sized to large enterprises streamline their operations. The platform is designed for industries like retail, manufacturing, and logistics, allowing for efficient inventory management and seamless integration with existing systems. Doss stands out by providing a much faster onboarding process compared to traditional ERP systems, which can take up to 18 months to implement. The company operates on a subscription model, offering unlimited users and features for a monthly fee, aiming to enhance operational efficiency and support business growth.

San Francisco, CA, USAHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Enterprise Software, AI & Machine LearningIndustries

11-50Employees

Risks

Competition from established ERP providers integrating AI and ML features.

Potential customer resistance to transitioning from traditional ERP systems.

Economic downturns may affect subscription renewals and new acquisitions.

Differentiation

Doss offers a quicker onboarding process than traditional ERP systems.

The platform integrates AI and ML for enhanced operational efficiency.

Doss provides a cost-effective subscription model with unlimited users.

Upsides

Growing demand for AI-driven ERP solutions boosts Doss's market potential.

Subscription-based models offer predictable costs and scalability for clients.

Self-service onboarding reduces implementation time and costs for businesses.

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