Customer Product Operations Lead at Doss

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Supply Chain, ERPIndustries

Requirements

3–6 years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company - ERP experience not required (though a plus)
Systems Thinker - able to traverse, untangle, and put back together highly interconnected people, process, and technology
High-Intensity - experience in high-pressure roles within startups, consulting, finance etc
Technical from 1st Principles - ability to grok hard engineering and logic problems from intuition, not memorization
Intellectual Firepower - cut through noise, synthesize, and get to the right answers fast
Strong analytical mindset; experience with SQL is a plus (but not required)
Strong ownership mindset/accountability
Customer obsession (including client/stakeholder management)
Appetite for operational and technical details
Business acumen to zoom out and discuss value drivers
Passion for learning quickly

Responsibilities

Own e2e post sales customer lifecycle from discovery, design, product implementation and go-live - ensuring client achieves success and value from DOSS
Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
Translate process flows into product design and configuration within the DOSS platform
Collaborate with technical teams on integrations and data migrations required for successful implementations
Manage UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell → turn customers into biggest advocates
Lead initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI

Skills

Key technologies and capabilities for this role

ERPProduct ImplementationWorkflow AnalysisClient ManagementStakeholder ManagementBusiness RequirementsFunctional RequirementsProduct ConfigurationSupply ChainOperationsFinanceCustomer Success

Questions & Answers

Common questions about this position

What experience level is required for this role?

The role requires 3–6 years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company.

What are the most valued qualities for this position?

DOSS values ownership/accountability, customer obsession (including client/stakeholder management), appetite for operational and technical details, business acumen to zoom out and discuss value drivers, and passion for learning quickly.

Is ERP experience required for this role?

ERP experience is not required, though it is a plus; the current team comes from a mix of business and technical backgrounds.

What is the company culture like at DOSS?

DOSS is a rapidly growing organization building an AI-native ERP, with a team that values ownership mindset, customer obsession, and passion for learning quickly in a fast-scaling environment.

What makes a strong candidate for this Customer Product Operations Lead role?

A strong candidate is a systems thinker with a strong ownership mindset, customer obsession, business acumen, and the ability to handle operational and technical details across interconnected people, processes, and technology.

Doss

AI-driven enterprise software for operations

About Doss

Doss offers the Doss Adaptive Resource Platform (ARP), which combines traditional Enterprise Resource Planning (ERP) systems with artificial intelligence (AI) and machine learning (ML) to help mid-sized to large enterprises streamline their operations. The platform is designed for industries like retail, manufacturing, and logistics, allowing for efficient inventory management and seamless integration with existing systems. Doss stands out by providing a much faster onboarding process compared to traditional ERP systems, which can take up to 18 months to implement. The company operates on a subscription model, offering unlimited users and features for a monthly fee, aiming to enhance operational efficiency and support business growth.

San Francisco, CA, USAHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Enterprise Software, AI & Machine LearningIndustries

11-50Employees

Risks

Competition from established ERP providers integrating AI and ML features.

Potential customer resistance to transitioning from traditional ERP systems.

Economic downturns may affect subscription renewals and new acquisitions.

Differentiation

Doss offers a quicker onboarding process than traditional ERP systems.

The platform integrates AI and ML for enhanced operational efficiency.

Doss provides a cost-effective subscription model with unlimited users.

Upsides

Growing demand for AI-driven ERP solutions boosts Doss's market potential.

Subscription-based models offer predictable costs and scalability for clients.

Self-service onboarding reduces implementation time and costs for businesses.

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