[Remote] Customer Operations Specialist - Electroverse at Octopus Energy

United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

eMobility, Electric Vehicles, Clean EnergyIndustries

Requirements

Fantastic written communication skills, able to vary tone and intended outcome based on the audience
Organised approach to managing day-to-day communications and operations
Willingness to jump on new tasks, problems, and opportunities in a fast-growing team
Comfortable getting technical, e.g., pulling data from admin portals and reporting it
Interest in and desire to learn about the EV industry (prior knowledge not required)
Gets real energy from talking to customers and helping figure out solutions
Honest, empathetic, and a genuinely decent person

Responsibilities

Take a leading role looking after Electroverse customers (e.g., sign-up questions, card requests, app feedback)
Deliver high-quality care and support for EV drivers via email and online chat
Solve customer queries by digging into the technical side of the product
Manage social media and represent Electroverse using the brand's tone of voice
Stay up to date with the latest Electroverse features and releases to discuss with customers
Work with the wider team to understand the customer ecosystem and suggest improvements

Skills

Customer Support

Email Communication

Online Chat

Social Media Management

EV Charging

Customer Service

Operational Processes

Brand Voice

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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