Customer Operations Executive (Auto Finance) at Lendtable

Kent, Washington, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Auto FinanceIndustries

Requirements

Vehicle finance experience (strong desirable)
Minimum 6 months Customer Service experience (preferable)
Motor experience (desirable)
Contact centre, financial services experience (desirable)
Working to targets (preferable but not essential)
Previous experience in a customer contact/facing role essential (or able to evidence competencies demonstrating capability if no prior experience)

Responsibilities

Undertake customer queries via telephony, email, and live chat
Ensure all customer contact is conducted to the highest standard with quality monitoring
Ensure process and policy adherence, highlighting processes needing enhancement to management
Interact directly with customers via voice/non-voice to achieve first-contact resolution
Support customers with interactions assessed against Lendable's quality assurance scorecard, delivering meaningful and tailored responses
Identify opportunities for product and process improvement
Escalate risks or potential risks impacting customer outcomes
Identify and record customer dissatisfaction, responding appropriately or escalating complaints per procedures
Support other areas within Operations to meet performance targets if required
Meet defined individual and team performance targets to deliver business and department objectives

Skills

Customer Service

Telephony

Email Support

Live Chat

Query Resolution

Lendtable

Provides credit lines for retirement contributions

About Lendtable

Lendtable helps employees increase their long-term wealth by providing lines of credit for retirement and employee stock purchase plans (ESPP). This service allows employees to contribute to their 401(k) plans or ESPPs without reducing their take-home pay, enabling them to take full advantage of employer matching contributions. The application process is straightforward, and Lendtable earns revenue through fees on the credit extended. The company's goal is to maximize retirement savings for employees of large corporations while keeping their monthly budgets intact.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$22.5MTotal Funding

SERIES_ACompany Stage

Fintech, Financial ServicesIndustries

11-50Employees