Finance Operations
KalshiSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Consumer SoftwareIndustries
Requirements
Candidates should have excellent communication skills and a strong customer service background. Experience in the finance or fintech industry is preferred, along with the ability to work in a fast-paced environment and adapt to changing processes. A proactive approach to problem-solving and a focus on achieving quality standards are essential.
Responsibilities
The Customer Operations Executive will manage customer queries through telephony, email, and live chat, ensuring high standards of customer interaction. They will adhere to processes and policies, assess customer interactions against quality assurance metrics, and strive for first-contact resolution. Additionally, they will identify opportunities for product and process improvements and escalate any risks that may affect customer satisfaction.
Skills
Telephony
Email
Live Chat
Customer Service
Quality Monitoring
Process Adherence
Risk Identification
Customer Dissatisfaction Handling
First Contact Resolution
Lendtable
Provides credit lines for retirement contributions
About Lendtable
Lendtable helps employees increase their long-term wealth by providing lines of credit for retirement and employee stock purchase plans (ESPP). This service allows employees to contribute to their 401(k) plans or ESPPs without reducing their take-home pay, enabling them to take full advantage of employer matching contributions. The application process is straightforward, and Lendtable earns revenue through fees on the credit extended. The company's goal is to maximize retirement savings for employees of large corporations while keeping their monthly budgets intact.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$22.5MTotal Funding
SERIES_ACompany Stage
Fintech, Financial ServicesIndustries
11-50Employees