Business Operations Analyst
Sustainable TalentSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
$90,000 – $130,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, StaffingIndustries
Requirements
- 1-3+ years experience in an analytical role (e.g., data analyst, bizops, consulting, investment banking), ideally in startups
- Strong experience with Excel and SQL
- Ability to blend quantitative data with qualitative insights to test hypotheses
- Analytically-minded problem solver who thrives on solving complex problems, quickly learns and adapts to new situations, and synthesizes the abstract into the concrete
- Highly organized: thinks in systems and processes, brings structure to ambiguity, ruthlessly prioritizes, and feels organization is second nature
- Clear communicator: excellent writer (memos, slides) and excels at making the complex simple to empower decision-making
- Based in New York City (HQ) with typically 3+ days per week in the office
Responsibilities
- Partner with cross-functional stakeholders to be a thought partner for data-informed strategic decision-making across all parts of the customer value chain
- Build, scale, and optimize business processes aligned to ingesting customer (e.g., schedules, order data, store information) and partner information to execute growth strategy
- Own analytics across steps that touch all aspects of the customer value chain including shift inputs, partner performance metrics, etc
- Own analytics initiatives that support daily operations such as building data architecture, identifying opportunities using data and first principles, and pushing customers and internal teams to improve shift ROI
- Drive business decision analysis, internal and external customer reporting, and provide continuous insights and recommendations on operational performance
- Design new business processes for scale, build and launch new initiatives, and optimize existing ways of working
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Customer Operations Associate role?
The salary range is $90K - $130K.
Is this role remote or does it require office presence?
This role is based in New York City (HQ) with typically 3+ days per week in the office.
What skills and experience are required for this position?
Candidates need to be analytically-minded with 1-3+ years in an analytical role such as data analyst, bizops, consulting, or investment banking, ideally in startups, along with technical skills.
What is the company culture like at Shiftsmart?
Shiftsmart is a fast-growing startup that has grown 2-3x each year, building the Amazon of labor with a global network of 5M flexible workers, and emphasizes cross-functional collaboration and scaling revenue through innovative processes.
What makes a strong candidate for this Customer Operations Associate role?
Strong candidates are analytically-minded with 1-3+ years in roles like data analyst, bizops, consulting, or investment banking, ideally in startups, and possess technical skills to design, launch, and scale initiatives.
Shiftsmart
Connects workers with flexible job opportunities
About Shiftsmart
Shiftsmart connects workers with flexible job opportunities in the gig economy, primarily serving large brands, government agencies, and nonprofit organizations. Its platform allows businesses to post shift requirements, which workers can browse and select based on their availability. This model is especially useful for industries like retail, hospitality, and customer service that need a flexible workforce. Shiftsmart generates revenue by charging businesses a fee for platform usage, which can be subscription-based or per-shift. The company also offers premium services such as workforce management tools and compliance audits. Additionally, through its "Get Shift Done" initiative, Shiftsmart has provided over 500,000 hours of work to nonprofits, helping stabilize wages and support food-insecure families. The goal of Shiftsmart is to create a more efficient labor market by providing businesses with scalable workforce solutions while giving workers greater control over their schedules.
New York City, New YorkHeadquarters
2015Year Founded
$114.3MTotal Funding
SERIES_BCompany Stage
Consulting, Social ImpactIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Parental Leave
Unlimited Paid Time Off
Flexible Work Hours
Pre-tax Commuter Benefits
Risks
Increased competition from platforms like Uber Works and Wonolo threatens Shiftsmart's market share.
Potential regulatory challenges could increase operational costs for Shiftsmart.
Economic downturns may reduce business spending on temporary labor, affecting Shiftsmart's revenue.
Differentiation
Shiftsmart connects part-time workers with open shifts across multiple platforms.
The platform offers flexible job opportunities for large brands, government agencies, and nonprofits.
Shiftsmart's digital platform acts as a marketplace for shifts, enhancing workforce management.
Upsides
Shiftsmart raised $95M in Series B funding, boosting its growth potential.
The rise of remote work technology expands Shiftsmart's reach and job diversity.
Increased demand for flexible work arrangements drives growth in gig economy platforms like Shiftsmart.
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