Customer Onboarding Consultant
Fieldguide$100,000 - $135,000/year
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, Consumer SoftwareIndustries
Requirements
The ideal candidate should possess a Bachelor's degree in Business Administration, Marketing, or a related field, with a minimum of 3 years of experience in customer onboarding within a SaaS environment. Strong communication and interpersonal skills are essential, along with the ability to quickly learn and understand complex software platforms.
Responsibilities
As a Customer Onboarding Manager, you will be responsible for guiding new clients through the implementation and adoption of Insider's platform, ensuring a smooth and successful transition. This includes conducting onboarding sessions, creating tailored training materials, proactively addressing client questions and concerns, and monitoring client progress to drive product usage and achieve key onboarding milestones. You will also collaborate with sales, customer success, and product teams to optimize the onboarding process and ensure client satisfaction.
Skills
Customer Onboarding
SaaS
Client Management
Training
Support
Implementation
Collaboration
Communication
Problem-Solving
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees