Customer Onboarding Consultant
Fieldguide100,000 - 135,000 USD/year
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, Consumer SoftwareIndustries
Requirements
The ideal candidate should possess a Bachelor's degree in Business, Marketing, or a related field, along with a minimum of 3-5 years of experience in customer onboarding, preferably within a SaaS environment. Strong communication and interpersonal skills are essential, as is the ability to quickly learn and understand complex software platforms.
Responsibilities
As a Customer Onboarding Manager, you will be responsible for guiding new customers through the initial stages of using Insider’s platform, ensuring a smooth and successful implementation. This includes conducting training sessions, creating onboarding documentation, proactively addressing customer questions and concerns, and collaborating with sales and product teams to tailor the onboarding experience to individual customer needs. You will also track customer progress, identify potential roadblocks, and work to ensure customer satisfaction and long-term retention.
Skills
Customer Onboarding
SaaS
Customer Success
Client Management
Adoption
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Key Metrics
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees