Customer Onboarding Coordinator

Salary: $55,000-$75,000 based on experience (East Coast Hours) Location Type: Hybrid Employment Type: Full-time

Position Overview

Runwise is seeking a motivated and eager-to-learn Customer Onboarding Coordinator to join our team. This role is crucial for supporting our clients' onboarding process, with a primary focus on managing and owning the rebate application process across various utility partners. You will work closely with an assigned Onboarding Manager, gaining valuable experience and growing within the Runwise onboarding framework.

Runwise is a dynamic, customer-centric climate-tech startup that manages and operates essential energy systems in over 7,500 buildings nationwide. Our innovative hardware and software solutions significantly reduce energy consumption, leading to lower costs and a substantial decrease in carbon emissions. Currently, our technology is responsible for preventing the equivalent of 80,000 cars' worth of carbon emissions annually.

At Runwise, customer satisfaction is paramount. As a Customer Onboarding Coordinator, your mission will be to eliminate obstacles, address inquiries, and ensure a seamless experience for our clients throughout the rebate application process.

Key Responsibilities

• Assist in managing the client onboarding journey, from initial agreement to integration with utility partners.
• Collaborate with the sales team to facilitate installations and ensure accurate application of utility incentives.
• Verify the completion of partner-related tasks prior to scheduling integration.
• Provide support to utility partners via email and phone, keeping them informed of integration progress.
• Address basic inquiries from utility partners during the period between the sales phase and their introduction to a dedicated support manager.
• Contribute to team communication by relaying job status updates.

Essential Skills

• Enjoy interacting with diverse individuals and possess strong empathy and understanding.
• Excellent written and verbal communication skills for clear and effective correspondence.
• Proficiency in multitasking and managing multiple tasks simultaneously in a fast-paced environment.
• Strong organizational skills with meticulous attention to detail.
• High motivation and drive to ensure utility partner satisfaction and success with our solutions.

Company Culture & Values

At Runwise, we believe in:

• No job is too small.
• Sincerity builds trust.
• Setbacks fuel progress.
• Efficiency is vital.

Benefits

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company-paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g., DEIB Committee, Run Club)

Opportunity for Growth

This is an exceptional opportunity to join a rapidly expanding company and build a long-term career path. You will gain insights into real estate and software/managed services sales within a fast-growing tech environment, while making a tangible impact on reducing carbon emissions nationwide.

Company Information

Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup.

Equal Opportunity Employer

Runwise is proud to be an equal opportunity employer. We are committed to providing equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company.