Customer Experience Representative (CX) | Seasonal - Part Time

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Apparel, Footwear, Outdoor Recreation, RetailIndustries

Requirements

A High School diploma or equivalent is required, with a college degree being preferred. Intermediate computer and typing skills are necessary, along with proficiency in Google Workspace and Microsoft Products. Previous customer service experience and knowledge of outdoor apparel are preferred. Excellent communication skills, a positive attitude, versatility, initiative, attention to detail, and strong organizational skills are essential.

Responsibilities

Communicate daily with customers and coworkers via phone, email, and chat. Actively manage the customer support conversation queue, answering inquiries in a timely manner and within required KPIs. Articulate Stio product information and processes with ease, and uphold agent performance standards.

Skills

Customer Service

Product Knowledge

Communication

Problem-Solving

Teamwork

Email Support

Phone Support

Chat Support

Skio

Subscription service platform for e-commerce businesses

About Skio

Skio provides subscription services tailored for businesses, particularly those using the Shopify platform. Their system allows companies to easily implement and manage subscriptions, making the transition from other providers straightforward. Skio's platform is designed to be user-friendly for both customers and businesses, which helps streamline the subscription process. What sets Skio apart from competitors is its strong focus on customer service; clients appreciate the team's quick responses and their ability to introduce new features based on feedback. The goal of Skio is to enhance the e-commerce experience for brands by offering efficient subscription solutions that foster trust and satisfaction among its diverse clientele.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$6.3MTotal Funding

SEEDCompany Stage

Consumer Software, Fintech, Consumer GoodsIndustries

51-200Employees