Customer Integration Engineer at Hadrian

Los Angeles, California, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Defense, ManufacturingIndustries

Requirements

Technically adept engineer capable of bridging customer needs with manufacturing and software capabilities
Thrives at the intersection of engineering, manufacturing, and customer success
Excels at cross-functional collaboration, clear communication, and real-time decision making
Passionate about building strong, value-based customer relationships and problem solving in high-stakes environments
Competencies in internal communication, customer-facing communication, and project management

Responsibilities

Conduct gap analyses between customer requirements and Hadrian’s manufacturing capabilities, identifying and resolving discrepancies
Define project scope and manage onboarding and operational programs from initiation through completion
Work cross-functionally with engineering, manufacturing, sales, and quality teams to close identified capability gaps
Serve as the primary technical point of contact for new customers throughout the onboarding lifecycle
Hold regular (weekly) sync meetings with customers to review progress, address concerns, and align on deliverables
Manage and communicate weekly open order reports to both internal stakeholders and customers
Act as the voice of the customer on the factory floor, ensuring alignment between customer needs and factory operations
Triage, escalate, and resolve issues as they arise to prevent disruption and ensure customer satisfaction
Make real-time decisions to unblock factory operations while balancing customer expectations and production constraints
Translate customer requests (e.g., PO expedites, revision changes, quantity updates) into clear and actionable factory tasks
Interpret and apply customer and industry quality specifications to ensure compliance throughout the production process
Support and facilitate customer audits and technical reviews as needed
Partner with the sales team during customer demos, onsite visits, and technical discussions to represent operational capabilities

Skills

Manufacturing

Robotics

Software Engineering

Customer Success

Integration Engineering

Aerospace Engineering

Technical Communication

Hadrian

Automated factories for precision metal components

About Hadrian

Hadrian builds automated factories to produce precision metal components for the Space & Defense industry. These factories are designed to manufacture parts for rockets, satellites, jets, and drones much faster and cheaper than traditional machine shops. By automating the manufacturing process, Hadrian can deliver flight-grade machined parts in as little as 5 to 21 days, depending on the complexity of the part. The company uses advanced scheduling and capacity management systems to ensure timely delivery and provides customers with real-time visibility into their orders, including inspection results. Unlike its competitors, Hadrian focuses on creating a highly efficient production environment that significantly reduces costs and improves production speed. The goal is to enhance the manufacturing capabilities of their customers and support them in bringing new products to market more effectively.

Torrance, CaliforniaHeadquarters

2020Year Founded

$224.3MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, DefenseIndustries

51-200Employees

Benefits

Substantial equity grants

Healthcare, vision, dental, & life Insurance

Stipends for relocation, home office and/or flights to LA

Exposure to Tier 1 VCs & Angel Investors

If you leave to start your own company, we'll invest and help you fundraise

Risks

Increased competition from automated manufacturing startups threatens Hadrian's market share.

Reliance on venture capital funding poses financial risks for Hadrian's expansion plans.

Geopolitical tensions could lead to regulatory changes impacting Hadrian's operations.

Differentiation

Hadrian builds autonomous, software-defined precision component factories for aerospace and defense.

The company delivers flight-grade machined parts in 5-21 days, enhancing efficiency.

Real-time visibility and advanced scheduling set Hadrian apart in precision manufacturing.

Upsides

Increased demand for precision components in the eVTOL market boosts Hadrian's growth potential.

U.S. government investment in domestic manufacturing aligns with Hadrian's expansion plans.

Industry 4.0 technologies enhance Hadrian's automated factory systems, improving efficiency.

Land your dream remote job 3x faster with AI

Try Jobo Free