Seasonal Enrollment Representative

San Antonio, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Managed CareIndustries

Requirements

Candidates must have 1-2 years of customer service or operations work experience and prior experience using multiple computer applications simultaneously. Demonstrated attention to detail is required, along with a minimum internet connection speed of 25mbps download by 10mbps upload and a dedicated secure home workspace. Perfect attendance is required during the initial 120-day appraisal period, with no time off permitted during the first 90 days.

Responsibilities

The Seasonal Enrollment Representative will review reports and make adjustments, additions, and deletions based on enrollment rules, while managing and reporting daily inventory. They will also support the Annual Enrollment Period (AEP) by assisting customers with health insurance enrollments.

Skills

Customer Service

Operations

Computer Applications

Multitasking

Attention to Detail

Healthcare

Managed Care

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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