Customer Service BI Specialist
BinanceSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Apparel, Retail, Outdoor RecreationIndustries
Requirements
Candidates must have a High School diploma or equivalent, with a college degree preferred. Intermediate computer and typing skills are required, along with proficiency in Google Workspace and Microsoft Products. Previous customer service experience and knowledge of outdoor apparel are preferred. Excellent communication skills, a positive attitude, versatility, initiative, attention to detail, and strong organizational skills are essential. Applicants living near a Stio Mountain Studio are strongly preferred.
Responsibilities
The Customer Experience Representative will provide excellent customer service via phone and email, managing the customer support conversation queue. They will actively answer customer inquiries in a timely manner and within required KPIs, communicate daily with customers and coworkers, and articulate Stio product information and processes with ease. Representatives will also uphold agent performance standards.
Skills
Customer Service
Communication
Email Support
Phone Support
Product Knowledge
Problem-Solving
Teamwork
Skio
Subscription service platform for e-commerce businesses
About Skio
Skio provides subscription services tailored for businesses, particularly those using the Shopify platform. Their system allows companies to easily implement and manage subscriptions, making the transition from other providers straightforward. Skio's platform is designed to be user-friendly for both customers and businesses, which helps streamline the subscription process. What sets Skio apart from competitors is its strong focus on customer service; clients appreciate the team's quick responses and their ability to introduce new features based on feedback. The goal of Skio is to enhance the e-commerce experience for brands by offering efficient subscription solutions that foster trust and satisfaction among its diverse clientele.
San Francisco, CaliforniaHeadquarters
2021Year Founded
$6.3MTotal Funding
SEEDCompany Stage
Consumer Software, Fintech, Consumer GoodsIndustries
51-200Employees
Risks
Competition from Recharge and Bold Commerce threatens Skio's market share.
Reliance on Shopify poses a risk if Shopify develops its own features.
Potential scalability issues could impact Skio's customer service reputation.
Differentiation
Skio offers a user-friendly subscription platform for Shopify businesses.
The company is praised for excellent customer service and responsiveness.
Skio supports over 1029 brands, including Unilever and Bulletproof.
Upsides
Increased demand for customizable subscription solutions benefits Skio's platform.
AI-driven analytics integration can enhance customer retention strategies.
Shopify's API updates allow for better Skio integration.
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