Customer Experience Representative (Collection Specialist)

Goodlettsville, Tennessee, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Business Support Services, Financial ServicesIndustries

Requirements

High school diploma or equivalent is required, along with the ability to problem-solve, research solutions, and manage multiple priorities effectively. Strong communication skills and attention to detail are essential. Preferred qualifications include a proven track record in collections, commercial collection experience, familiarity with SAP and/or ERP systems, basic Excel skills, and bilingual (Spanish) abilities.

Responsibilities

Manage daily collection efforts for customer accounts, prioritizing the portfolio to maximize collection benefits. Lead the customer resolution process, liaising with internal stakeholders and communicating effectively to support collection goals while ensuring excellent customer service. Recognize significant credit risks, identify potential credit problems, and escalate matters as needed. Address and investigate customer account errors, including billing and pricing issues, and utilize customer service skills to maintain positive relationships during collection efforts. Collaborate with field contacts and regional collections managers when necessary, meticulously documenting all communications and follow-up actions. Initiate appropriate follow-up on returned mail and address discrepancies on customer accounts.

Skills

Collections

Customer Service

Dispute Resolution

Accounts Receivable

Credit Risk Assessment

Billing

Pricing

Communication

Relationship Management

Airbase

Spend management and AP automation platform

About Airbase

Airbase offers a spend management platform that helps businesses manage their financial operations more effectively. The platform includes services such as guided procurement, accounts payable automation, expense management, and corporate card management. These features allow companies to control their spending, streamline procurement processes, and automate accounts payable tasks. Airbase's software is designed to be user-friendly, providing visibility and control over spending for clients ranging from small businesses to large corporations. Unlike many competitors, Airbase also fosters a community for finance professionals through its Slack group, Off the Ledger, where users can share insights and ask questions. The goal of Airbase is to provide businesses with the tools they need to manage their finances efficiently and ensure compliance globally.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88MTotal Funding

ACQUISITIONCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Risks

Competition from Amazon Business could threaten Airbase's market share in spend management.

Paylocity's acquisition may disrupt existing client relationships or service offerings.

Rapid AI integration may face adoption challenges, impacting customer satisfaction.

Differentiation

Airbase offers a comprehensive spend management platform with AP automation and corporate card management.

The platform provides real-time insights into spending, enhancing decision-making for mid-market firms.

Airbase's partnership with Sardine enhances fraud prevention, increasing platform security and client trust.

Upsides

AI-powered Touchless AP reduces manual processing time, boosting efficiency and cost savings.

Paylocity's acquisition could expand Airbase's resources and accelerate growth and innovation.

New spend analytics and vendor management features offer better financial control for clients.

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