Customer Experience Rep (1-year contract)

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

InternshipJob Type

UnknownVisa

Logistics, Customer ServiceIndustries

Requirements

Candidates should possess secondary education, and while specific experience is not explicitly stated, a strong customer service background and the ability to handle customer inquiries professionally and accurately are expected. The role is a one-year contract, indicating a need for adaptability and a willingness to commit to a defined timeframe.

Responsibilities

The Customer Experience Rep will provide timely assistance and resolutions to customer inquiries and issues, assisting customers with shipment booking and queries while addressing customer complaints with empathy and finding suitable resolutions. They will take ownership of customer issues, ensuring timely resolution through collaboration with other teams, managing customer cases efficiently, and documenting interactions accurately. Additionally, the role involves identifying and mitigating potential issues to ensure a seamless customer experience, assisting customers in tracking shipments and providing real-time updates, and performing other duties as assigned.

Skills

Customer Service

Customer Inquiries

Shipment Booking

Customer Complaints

Problem-Solving

Communication

Case Management

Documentation

Shipment Tracking

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees