Customer Experience Measurement (CXM) Strategist at Securian Financial Group

St Paul, Minnesota, United States

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Bachelor’s degree in a related field or equivalent work experience
3–5 years of relevant professional experience in CX measurement, research, data analysis, or a related field
Expertise in CX measurement research methodology and study design (quantitative and qualitative), including data analysis
Ability to link CX data with enterprise data to uncover actionable insights
Advanced skills in preparing and joining data sets across systems and tools
Proven ability to communicate technical content to diverse audiences and influence through compelling narratives
Strong organizational skills with the ability to manage multiple priorities
Comfort with ambiguity and change; ability to see the big picture and drive transformation

Collaborate with the CXM Program Manager, internal stakeholders, and external vendors to deliver actionable insights that shape strategy and experience design
Serve as a trusted advisor and subject matter expert for teams leveraging CXM insights for continuous improvement
Translate complex data from multiple sources into clear, actionable recommendations
Use storytelling and visualization to influence decisions and motivate teams
Develop and present analyses that support problem-solving, prioritization, and executive decision-making