[Remote] Customer Experience Associate (Eastern or Central timezone) at Nutrafol

United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Hair Wellness, Health & WellnessIndustries

Requirements

1-3 years in a customer experience-related role; e-commerce or startup preferred
Proficient using platforms such as ZenDesk, Salesforce, Ecommerce platforms (Shopify, Magento, etc.) Microsoft Office and Google Workspace products
Stellar written and verbal communication skills
Demonstrated positive approach toward customers
Passion for understanding problems and being solution-oriented
Head for science as it pertains to health and wellness
Self-starter with an entrepreneurial spirit
People person who enjoys making someone smile
Bilingual in English/Spanish preferred

Responsibilities

Answer customer calls (4-5 hours per day) and reply to email inquiries in a fast-paced environment
Act as a point of escalation for complex customer and process issues
Resolve high-priority customer escalations
Assist customers with navigating the Nutrafol website
Become an expert on Nutrafol products
Think quickly on your feet to customize creative solutions
Prioritize daily tasks and direct assignments to aid in maximizing efficiency
Manage Ad-hoc projects as needed
Take on additional responsibilities and training to improve overall customer experiences

Skills

Customer Service

Problem-solving

Communication

Escalation Management

Product Knowledge

Time Management

Nutrafol

Natural supplements for hair growth and health

About Nutrafol

Nutrafol focuses on improving hair health by providing natural supplements aimed at addressing hair thinning and promoting hair growth. Their products are formulated with a blend of vitamins, minerals, and natural ingredients that target the underlying causes of hair loss, such as genetics, stress, diet, and environmental factors. Nutrafol sells these supplements directly to consumers through their website, offering personalized plans developed by naturopathic doctors to meet individual needs. Unlike many competitors, Nutrafol emphasizes a drug-free approach and backs its products with clinical studies to ensure safety and effectiveness. The company's goal is to help individuals achieve visibly thicker and stronger hair through tailored, data-driven solutions.

New York City, New YorkHeadquarters

2013Year Founded

$34MTotal Funding

SERIES_BCompany Stage

Healthcare, Consumer GoodsIndustries

201-500Employees