[Remote] Customer Experience Associate (Eastern or Central timezone) at Nutrafol

United States

Nutrafol Logo
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries

Requirements

  • 1-3 years in a customer experience-related role; e-commerce or startup preferred
  • Proficient using platforms such as ZenDesk, Salesforce, Ecommerce platforms (Shopify, Magento, etc.) Microsoft Office and Google Workspace products
  • Stellar written and verbal communication skills
  • Demonstrated positive approach toward customers
  • Passion for understanding problems and being solution-oriented
  • Head for science as it pertains to health and wellness
  • Self-starter with an entrepreneurial spirit
  • People person who enjoys making someone smile
  • Bilingual in English/Spanish preferred

Responsibilities

  • Answer customer calls (4-5 hours per day) and reply to email inquiries in a fast-paced environment
  • Act as a point of escalation for complex customer and process issues
  • Resolve high-priority customer escalations
  • Assist customers with navigating the Nutrafol website
  • Become an expert on Nutrafol products
  • Think quickly on your feet to customize creative solutions
  • Prioritize daily tasks and direct assignments to aid in maximizing efficiency
  • Manage Ad-hoc projects as needed
  • Take on additional responsibilities and training to improve overall customer experiences

Skills

Nutrafol

Natural supplements for hair growth and health

About Nutrafol

Nutrafol focuses on improving hair health by providing natural supplements aimed at addressing hair thinning and promoting hair growth. Their products are formulated with a blend of vitamins, minerals, and natural ingredients that target the underlying causes of hair loss, such as genetics, stress, diet, and environmental factors. Nutrafol sells these supplements directly to consumers through their website, offering personalized plans developed by naturopathic doctors to meet individual needs. Unlike many competitors, Nutrafol emphasizes a drug-free approach and backs its products with clinical studies to ensure safety and effectiveness. The company's goal is to help individuals achieve visibly thicker and stronger hair through tailored, data-driven solutions.

New York City, New YorkHeadquarters
2013Year Founded
$34MTotal Funding
SERIES_BCompany Stage
Healthcare, Consumer GoodsIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Performance Bonus
Unlimited Paid Time Off
Wellness Program
Meal Benefits
Phone/Internet Stipend
Professional Development Budget
Pet Insurance
Remote Work Options

Risks

Increased competition from new entrants like Divi could impact Nutrafol's market share.
Nutrafol Skin faces challenges in a saturated acne treatment market.
Partnership with Sephora may lead to competition with established brands in their retail space.

Differentiation

Nutrafol offers a whole-body approach to hair health, unlike many competitors.
The company is backed by over 3,000 physicians, clinics, and stylists in the U.S.
Nutrafol's products are clinically proven, drug-free, and target root causes of hair thinning.

Upsides

Nutrafol's expansion into skin health taps into a large, existing market.
Partnership with Sephora increases Nutrafol's visibility and retail presence.
Growing consumer interest in personalized health solutions aligns with Nutrafol's offerings.

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