Customer Experience Associate at Peerspace

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Marketplace, EventsIndustries

Requirements

1-6 years Corporate CX Experience
Experience with Intercom or similar CRM
Passion for problem solving and interacting with customers
Excellent written and verbal communicator with attention to detail and grammar
Strong interpersonal skills
Comfortable asking for additional support when working through difficult cases
Comfortable prioritizing across potentially competing opportunities/demands
Able to pick up new technology quickly
Enthusiasm for improving customer satisfaction and loyalty

Responsibilities

First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment
Independently work through a queue of tasks with an eye for process improvements
Identify and execute on opportunities to surprise and delight our hosts and guests
Identify trends and take an active role in delivering suggestions for process & product improvements

Skills

Customer Service

Live Chat

Email Support

Phone Support

Social Media

Onboarding

User Support

Marketplace Operations

Peerspace

Online platform for renting event spaces

About Peerspace

Peerspace provides a platform for individuals and businesses to book unique spaces for various events and activities. It connects clients, such as photographers, event planners, and individuals, with space owners who list their properties for rent. Users can find a wide variety of venues, from studios to unconventional rooms, in major cities worldwide like Los Angeles, New York, and London. The platform operates on a peer-to-peer marketplace model, where Peerspace earns revenue by charging a service fee on each booking. This model allows hosts to earn extra income while offering renters access to inspiring spaces for their events. Peerspace's goal is to democratize access to unique venues, making it easier for people to find the perfect location for their specific needs.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$43.8MTotal Funding

SERIES_BCompany Stage

Real Estate, EntertainmentIndustries

51-200Employees