Advocate Community Lead

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not Specified

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. We are seeking an Advocate Community Lead to own the strategy, systems, and storytelling that keep our growing advocate team informed, aligned, and inspired. This role will lead the development and execution of all communication efforts supporting our advocates, working closely with Advocate Operations, Product, Marketing, and Leadership to ensure clear, consistent, and impactful communication across all channels.

Requirements

• 3+ years of experience in internal communications, community management, or PR, with a strong preference for experience at venture-backed technology or consumer startups.
• Experience managing internal communication tools, knowledge management, and community platforms.
• Bachelor’s degree in a related discipline is preferred.
• A clinical background is strongly preferred.
• Applicants must be based in the United States.

Responsibilities

• Own internal advocate communication channels and community platforms.
• Facilitate engagement through onboarding sessions, fireside chats, and other advocate-facing experiences that build connection and clarity.
• Monitor internal sentiment and feedback to proactively address knowledge gaps, align messaging, and reduce friction.
• Create and curate resources that empower advocates to serve patients with confidence, accuracy, and empathy.
• Build community by surfacing stories, celebrating milestones, and maintaining a tone that reflects Solace’s mission and values.

Company Information

Solace is a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Healthcare in the U.S. is fundamentally broken, with 88% of U.S. adults lacking the health literacy to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and providing tools for better decision-making and outcomes.

Why Join Us

This is a rare opportunity to shape our advocate community from the ground up at a company doing truly meaningful work. You’ll be a core part of building a team culture where advocates feel supported, informed, and empowered to help people navigate the complex healthcare system.

Application Instructions

Up for the Challenge? We look forward to meeting you.

Fraudulent Recruitment Advisory

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