Customer Experience Advisor | S1 | Retail Banking | Leicester Clocktower Branch at Santander

Leicester, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail BankingIndustries

Requirements

Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
The ability to communicate effectively with customers to truly understand their needs (Required)
A real desire to go above-and-beyond for customers (Preferred)
Effective team working skills with a flexible, can-do approach to work (Preferred)
Openness to a broad range of activities even if outside of standard expectations (Preferred)
Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

Acting as the first point of contact for customers in branch or over the phone
Assisting with day-to-day transactions, queries and servicing
Answering customer calls into our contact centre
Building relationships and finding solutions
Developing your knowledge of services and products to help our customers
Identifying new ways to improve the customer experience

Skills

Key technologies and capabilities for this role

Customer ServiceRetail BankingCash HandlingFraud PreventionTelephone TransactionsProblem Solving

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time position working 35 hours per week on a rota’d basis Monday to Saturday, between 8am & 6pm.

Where is this role based?

The role is based out of the Leicester Clocktower Branch.

What are the main responsibilities of a Customer Experience Advisor?

Responsibilities include acting as the first point of contact for customers in branch or over the phone, assisting with transactions and queries, answering calls, building relationships, developing product knowledge, and identifying ways to improve customer experience.

What skills or qualities are needed for this role?

You need to be a listener and problem solver, totally flexible, comfortable with a broad range of activities, thrive on variety, and operate effectively in a multi-skilled team environment.

What is the team environment like at Santander branches?

Branches have a close-knit team with plenty of support, where life is busy, varied, and challenging.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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