Customer Engagement Client Lead at dunnhumby

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Customer Data Science, Consumer GoodsIndustries

Requirements

Baccalauréat dans un domaine pertinent (gestion, marketing, communication, etc.)
Expérience en Gestion de Campagnes, Communication, CRM, Media planning, etc
Bilingue Français et Anglais
Gestion de Projet : niveau avancé
Création de brief : niveau intermédiaire
Qualité d’analyse et Résolution de problème
Capacité de faire parler les données et les tourner en recommandations business
Démontrer les valeurs dunnhumby au quotidien

Responsibilities

Coordonner toutes les étapes des campagnes personnalisées, en passant de l’analyse à la production, pour en assurer une exécution fluide qui respecte les délais énoncés / Manages and coordinates all areas of one-to-one campaigns while working effectively on analysis and production, to ensure the on-time and flawless execution of events during the entire campaign cycle
Réaliser les phases de QA des campagnes afin de garantir la bonne application des besoins et des lignes directrices exprimés ; s’assurer que tous les éléments de la campagne sont présents et exacts / Performs pre and post-production QA to ensure compliance with campaign guidelines; reviews all assets related to campaigns to ensure they are complete and accurate
Créer les briefs et les documents d’exécution qui vont servir à la mise en place de la campagne / Create campaign briefs and execution documents from which a campaign can be executed and measured against
Contribuer à l’amélioration continue des processus de travail en étant force de proposition et source d’innovation / Contributes to improving ways of working by researching, leading and developing process efficiencies and innovation
Agir comme un fervent défenseur de la personnalisation des campagnes et des communications au sein de l’organisation, en amenant toujours la vision « Customer First » de dunnhumby / Act as an advocate for personalized campaigns across the business, consistently bringing the dunnhumby Customer First
Être reconnu comme l’expert de la Gestion de Campagne Personnalisée et un fort lien avec l’équipe Customer Engagement de dunnhumby / Be recognized as the expert in Personalized Campaign Management and a strong link with the dunnhumby Customer Engagement team

Skills

Key technologies and capabilities for this role

Customer EngagementCampaign ManagementQA ProcessesPersonalized CommunicationsMultichannel StrategyDigital StrategyLoyalty ProgramsProcess ImprovementProject CoordinationFrenchEnglish

Questions & Answers

Common questions about this position

Is this position remote or does it require being in the office?

The position is based in Montréal.

What are the required qualifications for this role?

A bachelor's degree in a relevant field (management, marketing, communication, etc.), experience in campaign management, communication, CRM, media planning, etc., and bilingual proficiency in French and English are required.

What key skills are needed for this Campaign Manager position?

Advanced project management, intermediate brief creation, analytical quality and problem-solving, ability to interpret data into business recommendations, and demonstrating dunnhumby values daily are essential.

What is the company culture like at dunnhumby?

dunnhumby emphasizes a 'Customer First' vision, with employees acting as advocates for personalization in campaigns and communications.

What makes a strong candidate for this role?

Candidates with a relevant bachelor's degree, experience in campaign management or CRM, bilingual French/English skills, advanced project management, strong analytical abilities, and alignment with dunnhumby values will stand out.

dunnhumby

Customer data analytics for retail optimization

About dunnhumby

dunnhumby specializes in Customer Data Science, focusing on enhancing customer experiences for retailers and brands through data analysis. The company uses advanced analytics to interpret customer behavior, preferences, and trends, which allows clients to implement targeted marketing campaigns. Instead of storing personal data, dunnhumby analyzes data using unique identifiers from browsers and devices to maintain privacy. Its services include media solutions, customer insights, and personalized marketing strategies, which help clients improve customer engagement and sales. Additionally, dunnhumby Ventures invests in early-stage retail technology startups, ensuring the company remains at the forefront of retail innovation. The main goal of dunnhumby is to empower businesses to create better customer experiences through data-driven insights.

London, United KingdomHeadquarters

1989Year Founded

BUYOUT_LBOCompany Stage

Data & Analytics, Consulting, Venture Capital, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Remote Work Options

Risks

Departure of key media team member may disrupt dunnhumby's media strategy.

Challenges in integrating startups with enterprises could misalign innovation goals.

Data privacy concerns may arise from partnerships, affecting client trust.

Differentiation

dunnhumby leverages AI to optimize product selection and inventory management.

The company offers a unique Competitive Threat Evaluator for strategic market insights.

dunnhumby partners with startups through its Retail Innovation Network to drive retail tech.

Upsides

Real-time data analytics partnerships enhance dunnhumby's market adaptability.

AI-powered tools position dunnhumby as a leader in competitive retail analysis.

The Retail Innovation Network fosters collaboration, boosting innovation in retail technology.

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