Customer Education Specialist | Housing at EliseAI

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HousingIndustries

Requirements

3+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field
Willingness to travel as needed to conduct in-person training sessions with clients
Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
Experience creating educational content, including videos, tutorials, and documentation (preferred)
Proven ability to build rapport with customers and establish trusted advisor relationships
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
Willing to work in person at NYC headquarters with your team 4-5 days per week

Responsibilities

Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client
Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback
Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences

Skills

Key technologies and capabilities for this role

Customer EducationOnboardingClient SuccessTraining DevelopmentProduct AdoptionCustomer Onboarding

Questions & Answers

Common questions about this position

What is the work location for this role?

This is an onsite position.

What experience is required for the Customer Education Specialist role?

Candidates need 3+ years of experience. The role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach.

Is this a full-time position?

Yes, this is a full-time role.

What does the company culture at EliseAI emphasize?

EliseAI focuses on improving housing and healthcare through AI, working hard on high-impact problems, and creating exceptional customer experiences.

What salary or compensation does this role offer?

This information is not specified in the job description.

EliseAI

Conversational AI solutions for businesses

About EliseAI

EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.

New York City, New YorkHeadquarters

2017Year Founded

$138MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries

201-500Employees

Benefits

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Risks

Increased competition from companies like Colleen AI and Funnel may erode market share.

Expansion into healthcare faces challenges due to regulatory requirements and integration issues.

Reliance on proprietary technology poses risks if competitors develop superior solutions.

Differentiation

EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.

The platform handles 50% of tour appointments, with 27% scheduled after business hours.

EliseAI supports multiple languages, enhancing its utility in diverse markets.

Upsides

EliseAI's Series D funding of $75M boosts its market expansion and product development.

The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.

Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.

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