Customer Education Program Lead - EDU at OpenAI

New York, New York, United States

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$240,000 – $240,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Education, Artificial Intelligence, TechnologyIndustries

Requirements

10+ years in customer education, learning design, lifecycle/enablement, or EDU program leadership at an edtech or enterprise SaaS company, with meaningful K-12 and/or Higher Ed exposure
Outcome-oriented operator who sets targets, instruments programs, and communicates behavioral and business impact clearly
Track record building programs that drive measurable adoption and sustained use across different learner roles
Comfort switching between strategy and hands-on execution (you can map the journey and ship the assets)
Clear, plain-spoken, and audience-aware communication
Data-informed judgment, using product and program signals to prioritize and iterate
You work well with a diverse cross-functional team, including with Customer Success, Product, Legal/Safety, Global Affairs in complex institutions

Responsibilities

Set the EDU program strategy. Define target outcomes by audience (student, teacher/faculty, admin) across K-12 and Higher Ed; map journeys from orientation to confident use
Design and deliver learning at scale. Build an ecosystem of content, experiences and distribution (guides, email sequences, development sessions, webinars, courses)
Make it role-aware. Create age-appropriate student onboarding, teacher/faculty workflows, and admin enablement (policies, safeguards, reporting)
Pilot and prove. Run experiments and pilots with clear hypotheses; measure adoption, behavior impact, and AI outcomes. Scale proven programs
Measure and iterate. Define success metrics, partner with Ops/Data to instrument dashboards, and run experiments (A/B tests, holdouts) to improve activation and ongoing use
Experiment and evolve to a constantly changing landscape by introducing new elements (like badges, credentials or advanced learning paths)

Skills

Program Strategy

Learning Design

Content Creation

Audience Insights

Experimentation

Metrics

Cross-Functional Collaboration

Onboarding

Webinars

Courses

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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