Job Description: Customer Service Representative

Employment Type: Full-time

Position Overview

Voya Financial is seeking enthusiastic individuals to join our dynamic call center team. This fast-paced environment offers an excellent opportunity to build a strong foundation for a career in the financial services industry by assisting Voya’s customers in achieving their retirement goals.

A Day in the Life

• Receive six weeks of paid training to ensure success in your role.
• Gain comprehensive knowledge of Health Solution Group Products, providing a solid foundation for career growth.
• Answer inbound calls, greeting customers with energy and enthusiasm to build trust and confidence.
• Handle incoming calls from customers regarding Health Solution Group, providing information about various plan features.
• Mail literature as requested by customers.
• Partner with subject matter experts to address more complex customer inquiries.
• Record and verify customer transactions, processing requests or forwarding them to the appropriate parties.
• Capture caller information using the customer management system.
• Potentially follow up with customers to ensure service issues are resolved.
• Answer questions about new product and service implementations.
• Contribute to process improvement initiatives.
• Perform other duties as assigned.

Requirements

• Education: College Degree OR High School Diploma/GED.
• Experience:
  • 1+ year of customer service experience (if holding a College Degree).
  • 3+ years of customer service experience (if holding a High School Diploma or GED).
• Preferred: Experience in the Financial Service industry is a bonus but not required.
• Skills:
  • Genuine care for customers.
  • Ability to engage with customers, build rapport, share information, and handle objections.
  • Proficiency with basic computer functions.

Company Information

Together, we fight for everyone’s opportunity for a better financial future. Voya believes in being bold and committed to action, fostering a work environment where differences are understood, valued, and intentionally pursued. We believe our employees own our culture and are responsible for creating an inclusive environment where everyone feels comfortable bringing their whole selves to work.

Voya Financial is a Fortune 500 Retirement Services Company consistently recognized for its positive work environment and market standing. We are proud to be:

• Certified as a ‘Great Place to Work’ by Great Place to Work Institute.
• Named among ‘World’s Most Ethical Companies’ by Ethisphere Institute.
• Recognized as ‘World’s Most Admired Companies’ by Fortune magazine.
• Awarded World’s Best Employer by Forbes.
• Acknowledged as ‘Best Place to Work for Disability Inclusion’ in a DEI assessment.

We are a different kind of company, and we invite you to start your Voyage with us.

Application Instructions

Please review your resume carefully before applying to ensure your employment and education history are accurately reflected (including employer name(s), dates of employment, institution name(s), and degree(s) completed, if applicable). Inaccurate information may impede the application process.

Apply Now