[Remote] Customer Contact Center Representative 1.27.2026 TEM at Voya Financial

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Available to work between 7:30a to 10p Eastern Standard Time hours as business requires
Passionate about providing exceptional service to every customer
Ability to thrive in a lively and dynamic call center environment
Willingness to learn and grow in a long-term career in financial services

Responsibilities

Build relationships with customers through inbound calls
Educate customers on their retirement plans and respond to customer inquiries on Retirement Products and Plans (401(k), 403(b), 457, 401(a))
Deliver an outstanding experience for customers through retirement financial advice and mentorship
Explain product features and annuity plan concepts to customers, agents, and beneficiaries
Participate in paid training (up to 8 weeks) to prepare for the role
Attend monthly 1:1 coaching sessions, team huddles, and daily shift prep to stay prepared for the day
Participate in continuous training and development opportunities to grow and advance career

Skills

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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