[Remote] Customer Contact Center Representative 1.27.2026 TEM at Voya Financial

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Retirement ServicesIndustries

Requirements

Available to work between 7:30a to 10p Eastern Standard Time as business requires
Passionate about providing exceptional service to every customer
Thrive in a lively and dynamic call center environment
Interested in building relationships and working in a team environment
Accurate resume reflecting employment and education history (including employer names, dates, institution names, and degrees completed)

Responsibilities

Handle inbound calls to build relationships with customers
Educate customers on their retirement plans
Respond to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a)
Deliver outstanding customer experience through retirement financial advice and mentorship
Simply and efficiently explain product features and annuity plan concepts to customers, agents, and beneficiaries

Skills

Key technologies and capabilities for this role

Customer ServiceContact CenterTelephone CommunicationFinancial Services

Questions & Answers

Common questions about this position

What are the working hours for this position?

The individual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires.

What is the salary range for this Customer Contact Center Representative role?

This information is not specified in the job description.

What skills or qualities are needed for this role?

Candidates should be passionate about providing exceptional customer service, thrive in a lively and dynamic call center environment, and enjoy building relationships while working in a team.

What is the company culture like at Voya Financial?

Voya Financial fosters a work environment where differences are understood, valued, and intentionally pursued, with employees owning the culture and bringing their whole selves to work. The company is committed to bold action, inclusivity, and supporting financial opportunities for individuals and communities.

What tips do you have for applying to this position?

Review your resume carefully to ensure your employment and education history are accurately reflected, including employer names, dates, institution names, and degrees completed, as any inaccuracies will impede the application process.

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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