Customer Care Specialist Spanish Market at Skello

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Retail, HealthcareIndustries

Requirements

Tener una experiencia exitosa en soporte al cliente en una empresa en crecimiento de al menos 1 año
Saber resolver los problemas
Sentirse cómodo con la tecnología y el software
Conocimiento de herramientas de chat (Intercom, Zendesk, etc.)
Hablar y escribir en español con fluidez

Responsibilities

Ayudar a los clientes en el uso de Skello respondiendo a sus preguntas y encontrando soluciones a sus problemas laborales con la ayuda del software
Asegurar el soporte escrito y telefónico para las solicitudes de nuestros clientes
Acompañar el crecimiento de Skello teniendo un impacto positivo en la retención y adhesión de clientes
Comunicarse constantemente con los miembros del equipo de atención al cliente para analizar y mejorar el rendimiento del equipo para difundir los valores de Skello entre nuestros clientes
Contribuir al desarrollo del equipo participando en la formación de nuevos reclutas

Skills

Customer Support

Intercom

Phone Support

Spanish

SaaS

HR Management

Shift Scheduling

Problem Solving

Skello

Workforce management software for businesses

About Skello

Skello provides a software platform for workforce management that helps businesses manage employee scheduling, time tracking, payroll calculations, and human resources tasks. The platform is particularly useful for industries with complex scheduling needs, such as restaurants, retail, and healthcare. It allows managers and employees to easily communicate and coordinate schedules, which is especially beneficial for shift-based work and part-time staff. Skello operates on a subscription model, ensuring a consistent revenue stream while allowing for ongoing improvements to the service. With a high customer satisfaction rating of 4.5 out of 5 from over 2,000 reviews, Skello stands out for its user-friendly and collaborative approach to workforce management.

Paris, FranceHeadquarters

2016Year Founded

$49.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Risks

Emerging platforms with similar features at lower costs increase competition.

Rapid technological advancements require continuous platform updates, straining resources.

Stricter data privacy regulations necessitate increased investment in compliance measures.

Differentiation

Skello offers real-time management indicators like payroll and productivity.

The platform is user-friendly, facilitating seamless communication and coordination.

Skello's high customer satisfaction is reflected in its 4.5/5 rating from 2,000 reviews.

Upsides

Integration with AI-driven analytics enhances scheduling accuracy and efficiency.

Demand for flexible scheduling solutions is rising with remote and hybrid work models.

Mobile-first applications in workforce management increase user engagement and accessibility.

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