Customer Care Specialist 1 - Iowa at Nordstrom

Cedar Rapids, Iowa, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
Ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
Excellent communication skills
Ability to work in a fast-paced environment and demonstrate a high sense of urgency
Understanding of computer systems and troubleshooting issues with minimal assistance
Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
A quiet, distraction free, secure home workspace
Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Cellular Based, Satellite Internet, or Wi-Fi)
Candidate location restricted to Iowa

Responsibilities

Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
Process orders and enter data into order entry system via incoming phone contacts
Track customer packages
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportTroubleshootingOrder ProcessingData EntryCommunication SkillsComputer Systems

Questions & Answers

Common questions about this position

Is this a remote position, and are there location restrictions?

This is a fully remote, work from home position, but candidate location restrictions apply, and Nordstrom offers remote employment for this role in Iowa.

What are the shift requirements for this role?

This is a full-time role with varying shift times based on business needs, requiring schedule flexibility including nights, weekends, holidays, and overtime during peak times.

What experience and skills are required for the Customer Care Specialist role?

Candidates need 6+ months experience in a customer service-focused environment (preferred), excellent communication skills, ability to work in a fast-paced environment with high urgency, understanding of computer systems and troubleshooting, and schedule flexibility.

What benefits does Nordstrom offer for this position?

Nordstrom offers medical/vision, dental, retirement, paid time away, life insurance, disability, merchandise discount, EAP resources, paid training, and a $50/month work from home subsidy.

What makes a strong candidate for this Customer Care Specialist position?

Strong candidates are caring, compassionate, enthusiastic, solutions-oriented, have customer service experience, excellent communication skills, can handle a fast-paced environment, and meet the work from home technical requirements like a quiet workspace and wired high-speed internet.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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