Customer Care Representative I at Elevance Health

Gilbert, Minnesota, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

HS diploma or equivalent
Previous experience in an automated customer service environment (or any combination of education and experience providing equivalent background)
For remote work: hard-wired internet access and a quiet, private workspace (strongly preferred)
Must be within reasonable commuting distance from Gilbert, MN (unless accommodation granted)

Responsibilities

Proactively resolve members' and/or providers' questions and concerns using computer-based resources
Guide members and providers with healthcare needs by explaining benefits, solving claim concerns, and helping find doctors via telephone calls, online chats, or emails
Partner internally to create seamless experiences for customers and resolve potential issues

Skills

Key technologies and capabilities for this role

Customer ServiceHealthcare BenefitsClaims ProcessingProvider RelationsTelephone SupportOnline ChatEmail CommunicationComputer-Based Resources

Questions & Answers

Common questions about this position

What work arrangement does this role offer?

This role enables associates to work virtually full-time, with the exception of required in-person training sessions. Candidates must be within a reasonable commuting distance from the posting location in Gilbert, MN, unless an accommodation is granted.

What benefits does Elevance Health offer?

Elevance Health offers affordable Health Insurance, Dental, Vision and Basic Life, 401K match, Paid Time Off, Holiday Pay, annual incentive bonus, and annual increases based on performance. They also provide tuition reimbursement for further education.

What are the minimum requirements for this position?

The role requires a high school diploma or equivalent and previous experience in an automated customer service environment, or any combination of education and experience that provides an equivalent background.

What is the company culture like at Elevance Health?

The team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds, which contributes to the company's success.

What makes a strong candidate for this Customer Care Representative role?

Strong candidates have a passion for serving others with empathy, the ability to multitask and navigate systems, experience in automated customer service, and the setup for working from home with hard-wired internet and a quiet workspace.

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters

1944Year Founded

$309.4MTotal Funding

IPOCompany Stage

Enterprise Software, Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision insurance

401(k) + match

Paid holidays

Paid Time Off

Incentive bonus programs

Stock purchase plan

Life insurance

Wellness Programs

Financial education resources

Adoption & Surrogacy Assistance

Dependent-care Flexible Spending Account (DCFSA)

Parental Leave

Parental Transition Week

Critical Caregiving Leave

Risks

Departure of CFO John Gallina may create a gap in financial leadership.

Lawsuit against CMS over MA Star Ratings could lead to financial penalties.

CareBridge integration may face operational challenges, disrupting service delivery.

Differentiation

Elevance Health integrates whole health approach with digital health platform for comprehensive care.

Acquisition of CareBridge enhances home health services within Carelon division.

Strategic partnership with Clayton, Dubilier & Rice aims to innovate primary care delivery.

Upsides

AI integration in home health services can reduce hospital readmissions and improve outcomes.

Predictive analytics support early disease detection, aligning with Elevance's whole health approach.

Telehealth expansion offers opportunities to reach more patients remotely.

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