Customer Care Representative-Associate (ID) at FedEx

Haifa, Haifa District, Israel

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, TransportationIndustries

Requirements

Computer literacy and ability to easily navigate between different screens and systems
Excellent communication skills
Positive attitude and problem-solving mindset to find the best solution for the customer
Confidence, empathy, and friendliness to offer excellent experience to our customers
Flexibility in adapting to dynamic business environment
A desire to work in an international, fast-paced team

Responsibilities

Joining our frontline team to be the first point of contact for our customers
Providing accurate information and guidance to our customers via voice, chat, or email
Advising our customers on how to use FedEx services and tools
Helping customers resolve service-related issues
Identifying new opportunities to grow business with our customers
Working together with other teams at FedEx to make every customer experience outstanding

Skills

Key technologies and capabilities for this role

Customer ServiceCommunication SkillsProblem SolvingComputer LiteracyMultitaskingEmpathyChat SupportEmail Support

Questions & Answers

Common questions about this position

What compensation and benefits does this position offer?

FedEx offers an attractive compensation package, along with training, on-the-job learning, extensive learning resources including online language courses, Tuition Assistance Program, Employee Assistance Program, and employee reduced-rate shipping.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Care Representative role?

Required skills include computer literacy and ability to navigate systems, excellent communication skills, positive attitude and problem-solving mindset, confidence, empathy, friendliness, flexibility, and a desire to work in a fast-paced international team.

What is the company culture like at FedEx?

FedEx emphasizes a people-first philosophy, diversity and inclusion, a global community, fast-paced international teamwork, and invests in employee development with growth opportunities for all.

What makes a strong candidate for this Customer Care Representative position?

Strong candidates demonstrate computer literacy, excellent communication, a positive problem-solving attitude, empathy, flexibility, and enthusiasm for a dynamic international team environment.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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